There are a few simple guidelines on looking after your board. Do not store your board in direct sunlight like in a vehicle unless you use an approved reflective padded bag. When not being used try to keep out of direct sunlight, even if on the beach. Always wash off your board after use with fresh water, especially after using in saltwater. Do not used any form of cleaning agent on the board or any of the accessories, fresh water will suffice.
Always store in a dry and shaded area which will not get direct sunlight or frost as this will affect the integrity of the board. Do not store anything on the board as this may cause damage especially to the deck pad. Please ensure that your board is totally dry before placing in the bag or going into storage for any long period of time. fins should be occasionally removed (where applicable) and washed out with fresh water. Do not use any other methods to inflate our isups apart from the pump provided. Over inflation to the board may cause permanent damage. The board can happily be left inflated over long periods. Please contact us a Hatha with any questions on product care or maintenance.
Hatha strives to make every board to the highest quality. We offer a 12 month manufacturing warranty on all of our inflatable boards. All boards are thoroughly checked during the manufacturing process and also prior to being shipped to the customer.
This warranty will only cover new boards that have been purchased from an approved Hatha Board dealer. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover for any damage that may be a result of usage wear, or any misuse of the product, such as accidents, heat, excessive exposure to the elements, direct sunlight or frost, poor handling or inadequate storage, incorrect board set up, commercial use, rental, teaching or any other obvious neglect and irresponsible use. Slight cosmetic defects that do not affect the boards use or performance are not applicable due to all of our boards being hand finished. Should one of our boards become accidentally damaged while being used and is then repaired by a non authorised dealer, both Warranties then become void.
The 12 Month Warranty starts on the day the retail customer purchases the board, this will be identified in a valid receipt. This receipt is non transferable. If for some slight reason the board is found to be defective you must contact Hatha directly, via an email detailing the claim. Included in this short report must be the circumstances, a copy of the valid receipt and also photos detailing the issue. This information will be inspected by Hatha to determine if the product is defective or has occurred by other means. Once this has been reviewed the customer will be contacted with the results. If this is deemed a manufacturing fault or material flaw then the product will have to be returned to the retailer from where the product was originally purchased. Upon a physical inspection and review, Hatha will only then make the final decision as to the nature of the problem and if deemed necessary, issue a replacement product (subject to availability of model in question).
If a board has to be returned to Hatha head office, the customer is fully responsible for the safe transport of the board. The customer holds all responsibility for the board’s safe return. This will apply under both warranties.
Please inspect all freight upon delivery. Please thoroughly check over the board, fins and contents before signing and accepting the goods. Any issues or damage must be reported to the driver and these points must be detailed on the delivery note before the driver leaves. If the goods are signed for and checked at a later date or time we are not liable to replace or compensate for the issues raised. This issue must be raised with Hatha directly via an email on the same day as accepting the goods.
If damage has been raised in the appropriate manner Hatha will arrange for the safe return of the product. The customer will have to wrap the product in the same way as it was originally accepted.
Before placing your order with us please ensure that you are purchasing the correct board and size for your intended use and storage. We can not accept any returns on products on the basis that you have made the wrong decision, choice or you have just changed your mind. All of our boards are made to a very high standard and are inspected for quality control.
Returns will only be accepted if the board suffers a manufacturing fault or other issue raised and covered in the Hatha Warranty.