FAQ

Board Care

FAQs

There are a few simple guidelines on looking after your board. Do not store your board in direct sunlight like in a vehicle unless you use an approved reflective padded bag. When not being used try to keep out of direct sunlight, even if on the beach. Always wash off your board after use with fresh water, especially after using in saltwater. Do not used any form of cleaning agent on the board or any of the accessories, fresh water will suffice.

Always store in a dry and shaded area which will not get direct sunlight or frost as this will affect the integrity of the board. Do not store anything on the board as this may cause damage especially to the deck pad. Please ensure that your board is totally dry before placing in the bag or going into storage for any long period of time. fins should be occasionally removed (where applicable) and washed out with fresh water. Do not use any other methods to inflate our isups apart from the pump provided. Over inflation to the board may cause permanent damage. The board can happily be left inflated over long periods. Please contact us a Hatha with any questions on product care or maintenance.

1.Can I collect my board in person?

Yes we would be happy for you to pop in and collect your board but we are in and out of the office so please give us a ring before hand to ensure we will be here. We are based in Tavistock, Devon, PL19 9BL – just 12 miles south of Plymouth.

2.Straight or coiled leash?

Here at HATHA we recommend a straight leash for surfing and a coiled leash for flat water paddling. A coiled leash prevents the leash from getting snagged on rocks etc and it also minimises drag. We recommend a straight leash for the surf, at least as long at the board as this keep you a safer distance if you wipe out!

3.Can I try a board before I buy one?

Yes, we have a few of our boards dotted about at various hire/activity centres around the UK. Please give us a call or drop us an email to find the nearest one to you.

4.Should I buy a "fixed length" paddle or an "adjustable length" paddle?

You should consider a couple of factors when deciding on a fixed or adjustable paddle. The fixed length paddle is best for when the paddle will only be used by one person and you have decided on your optimum length paddle. Adjustable paddles are best when multiple people of varying heights will be using the paddle and it’s a great way to find what size paddle is best for you. See “Paddle Sizing and Use” for further details.

5.Is there a warranty with the board?

Hatha strives to make every board to the highest quality. We offer a 12 month manufacturing warranty on all of our inflatable boards. All boards are thoroughly checked during the manufacturing process and also prior to being shipped to the customer.

This warranty will only cover new boards that have been purchased from an approved Hatha Board dealer. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover for any damage that may be a result of usage wear, or any misuse of the product, such as accidents, heat, excessive exposure to the elements, direct sunlight or frost, poor handling or inadequate storage, incorrect board set up, commercial use, rental, teaching or any other obvious neglect and irresponsible use. Slight cosmetic defects that do not affect the boards use or performance are not applicable due to all of our boards being hand finished. Should one of our boards become accidentally damaged while being used and is then repaired by a non authorised dealer, both Warranties then become void.

12 Month Warranty

The 12 Month Warranty starts on the day the retail customer purchases the board, this will be identified in a valid receipt. This receipt is non transferable. If for some slight reason the board is found to be defective you must contact Hatha directly, via an email detailing the claim. Included in this short report must be the circumstances, a copy of the valid receipt and also photos detailing the issue. This information will be inspected by Hatha to determine if the product is defective or has occurred by other means. Once this has been reviewed the customer will be contacted with the results. If this is deemed a manufacturing fault or material flaw then the product will have to be returned to the retailer from where the product was originally purchased. Upon a physical inspection and review, Hatha will only then make the final decision as to the nature of the problem and if deemed necessary, issue a replacement product (subject to availability of model in question).

If a board has to be returned to Hatha head office, the customer is fully responsible for the safe transport of the board. The customer holds all responsibility for the board’s safe return. This will apply under both warranties.

Please inspect all freight upon delivery. Please thoroughly check over the board, fins and contents before signing and accepting the goods. Any issues or damage must be reported to the driver and these points must be detailed on the delivery note before the driver leaves. If the goods are signed for and checked at a later date or time we are not liable to replace or compensate for the issues raised. This issue must be raised with Hatha directly via an email on the same day as accepting the goods.

If damage has been raised in the appropriate manner Hatha will arrange for the safe return of the product. The customer will have to wrap the product in the same way as it was originally accepted.

Returns

Before placing your order with us please ensure that you are purchasing the correct board and size for your intended use and storage. We can not accept any returns on products on the basis that you have made the wrong decision, choice or you have just changed your mind. All of our boards are made to a very high standard and are inspected for quality control.

Returns will only be accepted if the board suffers a manufacturing fault or other issue raised and covered in the Hatha Warranty.

6.What do the fins do?

Large Single Fin Set Up A large single fin option will reduce any side to side instability and will help to keep the board gliding in a straight line. These large fins are between 8-10 inches in size. To get this result, position the fin to the rear (tail) of the board. This type of fin is secured to the board by placing in a fin box and then securing it with a nut and screw. The good thing about the fin box is that it has a channel so the fin and be easily slid back and forth. With the tail positioning mentioned above, you are all set for touring, racing or flat water paddling because the fin position makes the board track better. For something different, slide that fin forward and position it at the nose of the board. This makes the board easier to turn, which is perfect for choppy conditions and surfing.

6.The difference between the pulse and the oxygen

The main difference is the fins. The Pulse has three fixed flexible fins all 4.5″ high where as the oxygen has two small bite fins and one main removable centre fin.

Both come with paddles, leashes and pumps. The Oxygen bag is more of a rucksack styles bag where as the pulse has a heavy duty wheeled bag.

They are both 10’6″ x 32 x 6″ although due to the difference in shape the Pulse has slightly more volume.

Pro’s and cons – The Oxygen will track better but you may have to consider the larger fin in shallow waters. The Pulse will surf slightly better and can go into shallower waters. You can remove the oxygen fin and still paddle it – the Oxygen can go in shallower waters than the Pulse if the fin is removed.

6.Does my board come with a leash?

Yes – all of our boards come with leashes.

7.Klarna FAQ's

Klarna FAQs

 
 
 

Frequently Asked Questions - Pay After Delivery 

Who is Klarna?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply

If Klarna gives me the option to Pay After Delivery within 14 or 30 days, does a credit search take place against me?

Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

How does Klarna Pay After Delivery work?

After EGO has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by EGO. All transactions take place via connections secured with the latest industry standard security protocols.

Why have I not been offered Pay After Delivery?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

What are my payment options with Klarna?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

How do I pay for my order?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here

Have you received my payment?

If you pay by card, EGO will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What should I do if I want to cancel my order?

If you would like to cancel your order, we ask you to contact the store where you made your purchase.

I have cancelled my order. How long will it take until I receive my refund if I paid by card?

As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.

With Pay After Delivery, what should I do if I want to return part or all of my order?

If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

What happens to my invoice, when I've returned the goods?

Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

I've received an invoice, but I've not yet received my goods

With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

I still have questions regarding payment, can I speak to someone at Klarna?

Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

Merchant Dependant Questions

Can I request delivery to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address