5 Year WarrantyWarranty
Hatha strives to make every board to the highest standard as possible. We are so confident in our manufacturing process we offer a 5 year manufacturing warranty on all of our inflatable boards. This warranty does not cover accidental damage, wear and tear from use, incorrect storage, incorrect transport. This warranty covers the manufacturing process only. Please note that this 5 year warranty covers the board only, all other components such as the deck pad, leash, paddle, fins, pump etc have a 2 year warranty. Components that have not been looked after properly, have been mistreated or not used for for their intended purpose will make the 2 year warranty void. This includes wear and tear, over and inadequate storage and transport. All of our products will last if looked after properly. They all must be cleaned, dried and looked after in the correct manner.
All boards are thoroughly checked during the manufacturing process and also prior to being shipped to the customer. We have a strict quality control process with all our items.
This warranty will only cover new boards that have been purchased from an approved Hatha Board dealer. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover for any damage that may be a result of usage wear, or any misuse of the product, such as accidents, heat, excessive exposure to the elements, direct sunlight or frost, poor handling or inadequate storage, incorrect board set up, commercial use, rental, teaching or any other obvious neglect and irresponsible use. Slight cosmetic defects that do not affect the boards use or performance are not applicable due to all of our boards being hand finished.
The 5 year Warranty starts on the day the retail customer purchases the board, this will be identified in a valid receipt. We will also need the individual serial number printed on every board, these can be located on the fin box.
This receipt is non transferable. If for some slight reason the board is found to be defective you must contact Hatha directly, via an email detailing the claim. Included in this short report must be the circumstances, a copy of the valid receipt, the boards serial number and also photos detailing the issue. This information will be inspected by Hatha to determine if the product is defective or has occurred by other means. Once this has been reviewed the customer will be contacted with the results. If this is deemed a manufacturing fault or material flaw then the product will have to be returned to the retailer from where the product was originally purchased or direct to us a Hatha. Upon a physical inspection and review, Hatha will only then make the final decision as to the nature of the problem and if deemed necessary, issue a replacement product (subject to availability of model in question).
If a board has to be returned to Hatha head office or registered retailer, the customer is fully responsible for the delivery cost and also safe transport of the board. The customer holds all responsibility for the board’s safe return. We suggest to use a signed for service, we can help advice on the most appropriate service to use. (see returns)
Please inspect all freight upon delivery or a soon as practicable. Please thoroughly check over the board, fins and contents before use. If a fault is located then this must be raised with Hatha directly via an email or phone call as soon as possible.
We will post the board to the correct address provided on purchase, it is the buyers responsibility to inform us if they change this address or wish it to be sent to another address. We must be informed at the time of the purchase as we aim to post the board out as soon as possible. If you know that a board is on its way to you please make arrangements for someone to be there upon receipt. You will receive an email with the tracking details, sometimes this will go into your spam folder. If you have any questions regarding our warranty, please contact us prior to making a purchase.